Callers can anticipate speaking with qualified experts who understand gambling addiction & are sympathetic once they are connected. Discussion of the caller's gambling experienceslifestyle store, identification of particular issues, & consideration of possible next steps are typically included in the first conversation. A Secure Setting for Assistance and Counseling. In order to create a safe environment for people to share their emotions and anxieties, the helpline staff is trained to actively listen and offer support without passing judgment.